Shipping Policy

Thank you for visiting and shopping at IL TORO COMPANY. Following are the terms and
conditions that constitute our Shipping Policy.

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In-Store Pick Up Policy

Customers may select the "Local Pick Up" shipping option if they wish to pick their items up on High Point University's Campus.

Customers will be contacted by our student ambassadors to pick up their orders.

Schedule a call with customer service if you need to make special arrangements.​​​​​​​​​​​​​​​

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Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days, then shipped to the customer. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

iltorocompany.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO
addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.

 

International Shipping Policy

We currently do not ship outside the U.S.

Customs, Duties and Taxes

iltorocompany.com is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
 

Damages

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IL TORO COMPANY, LLC is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.