Customer Service

CONTACT US

Have questions ?

They might be answered in our FAQ.
We tried to cover just about everything you need to know.

You can also email us at: iltorocompany@gmail.com or fill out the form below.

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FAQ

01

Can I return my order and get a refund?

All Sales Are Final.

03

Can I pick up my item in person?

Students at High Point University in North Carolina can choose to pick up their items from one of our on-campus brand ambassadors. If you select Local Pickup, you will be contacted our student ambassador to ensure your product is delivered to you, free of charge.

02

Can I exchange for a different size?

Yes. Your Item must be returned within 24 hours of delivery and will be inspected upon its return before exchanging sizes.

04

Can I track my order status?

Yes. You will receive tracking information once your order has shipped.

05

My order is missing item(s)

or You've sent me the wrong order

Please email inquiries to iltorocompany@gmail.com